EOS Fitness is a popular gym chain across the United States that offers affordable memberships, a variety of fitness classes, and expansive workout spaces. However, for various reasons, members might decide it’s time to cancel their membership — whether it’s due to relocation, budget changes, or simply switching to a different gym.
TLDR (Too long, didn’t read)
If you’re looking to cancel your EOS Fitness membership, you typically need to do so in person at your home gym or send a written request via certified mail. EOS doesn’t offer a straightforward method to cancel online. It’s also crucial to understand your contract’s cancellation terms, like early termination fees or required notice periods. Always get a confirmation once your cancellation is processed.
Understanding Your EOS Membership
Before canceling, it’s important to understand the type of membership you signed up for. EOS Fitness offers several tiers of access — from basic to premium plans that affect not only amenities but also the cancellation policy. Reviewing your initial agreement or contacting customer service can help clarify your obligations.
How to Cancel Your EOS Membership
Cancelling an EOS membership isn’t as simple as clicking a button. EOS requires either an in-person cancellation or a mailed letter. Here’s a step-by-step breakdown of your options:
Option 1: Cancel In Person
- Visit the front desk of your home gym (the location where you originally signed up).
- Provide a photo ID and inform the staff that you wish to cancel your membership.
- Request a written confirmation of the cancellation for your records.
This method is typically the fastest and ensures your cancellation request is handled directly. Make sure to get documentation — this could protect you from unexpected charges if the cancellation doesn’t go through as planned.
Option 2: Cancel by Certified Mail
- Write a request letter that includes your full name, phone number, email address, and member ID (if available). State clearly that you wish to cancel your EOS membership.
- Mail the letter via certified mail with a return receipt requested to the following address:
EOS Fitness Corporate Office
Attention: Membership Cancellations
1 E Washington St, Ste 1200, Phoenix, AZ 85004 - Keep a copy of the letter and the mailing receipt for your records.
This method provides a paper trail in case there are disputes about fees or cancellation dates. However, it may take a few days to weeks for your cancellation request to be processed.
Telephone and Online Cancel Requests
Can you cancel EOS membership by phone? Generally, no. EOS does not allow cancellations over the phone, even if you speak directly with a representative. They’ll likely direct you to cancel in person or by mail.
What about online? At this time, EOS does not offer an official online cancellation form via their website or mobile app. Some members have had luck contacting EOS via social media for support, but these methods are unofficial and do not substitute for a formal cancellation.
Things to Watch Out For
There are a few common pitfalls and misunderstandings related to EOS cancellations:
- Notice Period: EOS often requires a 30-day notice, meaning you may still be charged for one last billing cycle even after submitting your cancellation.
- Annual Fees: Some memberships come with an annual fee. If you cancel just before this fee is charged, you may still be responsible for paying it if your notice doesn’t cover the billing period.
- Account Holds are not Cancellations: Placing your membership on hold is not the same as canceling. A hold temporarily suspends billing but won’t stop future charges unless you cancel officially.
- Contract Commitments: If you signed up for a 12- or 24-month agreement, early cancellation might incur a termination fee unless you qualify for an exception.
Acceptable Reasons for Early Cancellation
In some situations, EOS may allow early termination of a membership without penalty. These can include:
- Relocation more than 25 miles from the nearest EOS facility
- Medical conditions with supporting documentation from a licensed physician
- Military deployment orders
In each of these cases, members must provide proof supporting their situation, such as bills, doctor’s letters, or official military documents. It’s best to contact EOS customer service directly to confirm eligibility for contract release.
How to Confirm Your Membership Has Been Canceled
Once you’ve submitted your request, follow these steps to ensure the process is complete:
- Request a confirmation letter or email stating your membership has been successfully canceled.
- Monitor your billing account for at least two cycles to ensure no further charges are made.
- If you receive any additional charges after cancellation, contact EOS customer service immediately and provide them with your cancellation confirmation.
How to Avoid Future Issues
To avoid surprises, it’s always best to keep documentation of any transactions or requests you make with EOS. Here are some best practices:
- Read your contract carefully when you sign up — especially the cancellation policy.
- Avoid canceling too close to a billing cycle; aim for more than 30 days in advance where possible.
- If mailing your cancellation, use certified mail so you have proof of the request date.
Final Thoughts
Canceling your EOS membership may take a bit more effort than expected, especially due to the lack of an online cancellation option. However, by following the correct steps — whether in person or by certified mail — and paying attention to your agreement’s terms, you can successfully exit your contract without unnecessary complications or fees.
Frequently Asked Questions (FAQ)
- Can I cancel my EOS membership online?
No. EOS does not currently support membership cancellations through its website or app. - What is the required notice period for cancellation?
EOS generally requires a 30-day notice, so plan to cancel at least one month before your next billing date. - Will I be charged a cancellation fee?
Possibly. If you are under contract, canceling early could involve a termination fee unless you meet conditions for early release (like relocation, medical issues, or military service). - Can I cancel my membership by phone?
No. EOS does not accept membership cancellations via phone. You will be directed to cancel in person or by certified mail. - How can I confirm that my membership has been canceled?
Always request a written confirmation and monitor your bank statements for at least two months after cancellation. Save all related correspondence. - What is the EOS corporate mailing address for cancellations?
EOS Fitness Corporate Office
Attention: Membership Cancellations
1 E Washington St, Ste 1200
Phoenix, AZ 85004