Users who invest in Redragon mechanical keyboards appreciate their affordability, customizable RGB backlighting, and durable design. However, a widely reported issue that some users face—especially after system upgrades or software changes—is that the volume keys suddenly stop working. This can be frustrating, especially for those who rely on those media keys for quick audio control during work or gaming sessions.
TL;DR
If your Redragon keyboard’s volume keys aren’t working, the problem could be due to outdated drivers, incorrect function key settings, or conflicts with third-party applications. Most issues can be resolved by updating drivers, checking keyboard shortcuts, or installing the correct software. For persistent problems, a factory reset or BIOS configuration may resolve the issue. Scroll down for detailed troubleshooting steps and FAQs.
Common Reasons Why Redragon Keyboard Volume Keys Stop Working
The malfunctioning of the volume keys is typically not due to hardware failure. Instead, it’s usually related to software or system settings. Below are the most common causes:
- Outdated or missing keyboard drivers
- Incorrect function (Fn) key usage
- Disabled Human Interface Device (HID) services in Windows
- Conflicts with third-party programs (like gaming or macro tools)
- Windows updates that reset input settings
Step-by-Step Troubleshooting Guide
1. Verify the Function (Fn) Key Setting
Many Redragon keyboards require the Fn key to be pressed in combination with a function button (like F1–F12) to activate media controls. Check your user manual to confirm which key combos correspond to volume control. Try pressing Fn + F2 (Volume Down), Fn + F3 (Volume Up), and Fn + F1 (Mute).
2. Update Keyboard Drivers
Outdated or corrupted drivers frequently cause media keys to malfunction. Follow these steps to update your Redragon keyboard drivers:
- Press Windows + X and select Device Manager.
- Expand the “Keyboards” section.
- Right-click your keyboard and select Update driver.
- Choose Search automatically for updated driver software.
If Windows doesn’t find a new driver, go to Redragon’s official website to manually download the latest driver for your model.
3. Restart or Enable HID Services
The Human Interface Device (HID) service must be running in the background to enable media key functionality. Here’s how to check its status:
- Press Windows + R, type
services.msc, and hit Enter. - Find and double-click Human Interface Device Access.
- Make sure the service is Running and set to Automatic.
- If it’s stopped, click Start and then Apply.
4. Check for Conflicts with Other Programs
Some macro software, gaming overlays, or customization tools might interfere with Redragon keyboard functions. If you’ve recently installed third-party apps like Razer Synapse, Logitech G Hub, or AutoHotKey, try this:
- Close the suspected software via Task Manager.
- See if your volume keys regain their functionality.
- If so, reconfigure or uninstall the conflicting program.
5. Redragon Software and Firmware Updates
Redragon offers its own suite of control software for adjusting RGB lighting, creating macros, and configuring buttons. Some advanced functions, including media control, may require Redragon’s dedicated software.
- Find your keyboard model on the Redragon Software Download Page.
- Download and install the appropriate utility.
- Check the key mapping settings for your volume control keys.
6. Run Keyboard Troubleshooter in Windows
Windows includes built-in troubleshooters that can resolve common issues. Use the keyboard troubleshooter by following these steps:
- Go to Settings → Update & Security → Troubleshoot.
- Scroll down and select Keyboard.
- Run the troubleshooter and follow any on-screen recommendations.
7. Reset Keyboard to Factory Defaults
If all else fails, resetting the keyboard may restore its default functionality. To do this:
- Unplug the keyboard from the computer.
- Hold down the Esc key while reconnecting the keyboard.
- Continue holding Esc for about 5 seconds after plugging it back in.
- You should see the backlighting flash, indicating a reset.
Note that this step may delete any saved lighting or macro settings.
8. Check BIOS/UEFI Settings (Advanced Users)
In rare instances, BIOS settings can interfere with media key support. Check your BIOS for the following:
- Ensure that USB legacy support is enabled.
- Look for any PS/2 emulation settings and disable them.
- Make sure “Function Key Behavior” is set to Multimedia Key (if available).
Be cautious when making changes in BIOS. Always document original settings before modifying.
Preventing the Issue in the Future
To avoid volume key failure in the future, consider the following tips:
- Regularly update your drivers through Device Manager or manufacturer software.
- Keep third-party software to a minimum unless essential, and monitor keyboard behavior after installation.
- Avoid sudden shutdowns or power surges that may lead to corrupted keyboard firmware.
- Backup your Redragon configuration if your keyboard supports profiles via software.
Frequently Asked Questions (FAQs)
Why are my Redragon keyboard’s volume keys not working?
This is typically caused by outdated drivers, disabled HID services, incorrect function key usage, or software conflicts.
Do I need to press the Fn key for volume buttons to work?
On most Redragon keyboards, yes. Volume control is usually located under the function layer, requiring combinations like Fn + F2/F3.
What if my volume keys only stopped working after a Windows update?
Windows updates can reset input settings or disable services like HID. Re-enable them or update drivers to fix the issue.
Can Redragon software fix the issue?
Yes, Redragon Control Software may include key mapping tools that correct non-functional media buttons. Always use the correct utility for your model.
Is it possible that my keyboard is defective?
It’s unlikely if only the volume keys are affected. To test, try using the keyboard on another computer. If the issue persists, contact Redragon support.
How can I perform a factory reset on my Redragon keyboard?
Unplug the keyboard, hold down the Esc key, plug it back in, and hold for a few seconds until the backlight flashes.
By following the steps and tips in this guide, users should be able to restore the functionality of their Redragon keyboard’s volume keys and prevent related issues in the future.